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Lodging Policies

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Cancellation Policy

To make a reservation, a 100% deposit is required.
If your travel plans change and you must cancel your reservation, send us an email at least 3 days prior to your arrival date to cancel your reservation and you will only be charged 1 night’s stay processing fee.

In the unlikely event that you must cancel with less than 3 days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation.

To be able to get a refund in case of cancellation for medical reasons, we offer the Travel Protection booking option. We strongly recommend adding the Travel Protection insurance to avoid any discussion. (see conditions on booking page)

In the event of a pandemic, border closures, government shutdown or an uncontrollable event, vouchers will be issued instead of refunds.

 

Site Assignment

We can switch sites at any time and without further notice except if a lock-fee was paid. In the unlikely event that we would have to switch a site for a guest having paid a lock-fee, this fee will be refunded.

 

Departure Times

Check-out time is 11AM

 

Arrival Times

2:00 PM - 10:00 PM

 

Deposits & Payments

  • A 100 percent deposit is collected at the time of purchase

  • Payment for retail items and gift certificates is collected at the time of purchase

 

Children & Pets

  • Children are welcome with an accompanying adult

  • Children age 12 and under stay free

  • Pets are welcome

  • You are asked to strictly pick up after your pet. Pets must be kept on leash.

 

Credit Card Security

Your credit card information is stored and processed securely. Click here for more information about credit card security.

Every guest reservation is both important and special to us.

 

 

Terms

 

Rates/ policies are subject to change and vary during high impact periods and special requests,

In the event of a pandemic, border closures, government shutdown or an uncontrollable event, vouchers will be issued instead of refunds.

We can switch sites at any time if needed and without further notice except if a lock-fee was paid.

Waiver and Campground Rules and Regulations are displayed at the information board and are handed out during check-in and absolutely need to be respected.

WORRY-FREE BOOKING™

This is a Worry-Free Booking™, so if you are unable to attend your booking due to unforeseen circumstances and can provide evidence as listed in the Terms and Conditions here, you may be entitled to a full refund.

Your reference number and link to apply for a refund is included in your confirmation email.

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